Customer Service Profile

Hire and develop customer service talent that delivers.

The Customer Service Profile is an easy-to-use assessment that measures how well a person’s traits and skills align with your customer service roles. It also helps define what great service looks like in your organization—so everyone’s on the same page.

Use it for general customer service hiring or tailor it to industries like hospitality, healthcare, finance, and retail.

• Identify the traits and skills your team really needs
• Hire candidates who are a strong fit for service roles
• Deliver consistent, high-quality customer experiences
• Reduce turnover and avoid costly hiring mistakes

Build a team that keeps your customers coming back.